Returns & Refunds Policy

1. Return Eligibility

You may request a return within 14 days of receiving your item if:

• The item is unused and in original condition

• The item is in its original packaging

• Proof of purchase is provided

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged products

• Items returned without prior approval

• Custom or personalized products

3. How to Request a Return

Email support@tocksyes.com with:

• Order number

• Reason for return

• Clear photos (if product is damaged or incorrect)

Our team will respond within 1–2 business days with return instructions.

4. Refund Processing

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Processing time: 5–10 business days

• Shipping fees are non-refundable unless the item was defective or incorrect

5. Chargebacks & Disputes

Customers are encouraged to contact us before filing a dispute with their bank or payment provider. We are committed to resolving issues in good faith.